Reference

Terms and Conditions That Govern Your 399pet Account

These terms set out the rules between you and 399pet when you open an account, make deposits using bKash, Nagad, or Rocket, and place any wager through the lobby.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsEligibility depends on local lawUpdated terms take effect on publicationBangladesh-focused account rules
399pet Terms and Conditions That Govern Your 399pet Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear — whether it concerns a Nagad withdrawal hold, a Rocket deposit that did not credit, or a question about account eligibility in your region — our support team can clarify. Reach us through live chat inside your account dashboard, by email, or via our Telegram channel. We aim to respond to terms-related queries with the specific clause that applies, not a generic reply.

Team online

Live Chat

Open your account dashboard and start a live chat session. Quote your account ID and the specific clause you have a question about for a faster response.

Email Support

Send your terms query by email. Include your registered wallet number — bKash, Nagad, or Rocket — so our team can pull up your account details without delay.

Telegram Channel

Our Telegram channel handles account and terms questions. It is the quickest path for wallet-related disputes, including Nagad or Rocket payment verification questions.

HOW WE HANDLE THIS

Our Obligations Under These Terms

399pet holds obligations to you under these terms, not just rules you must follow. We keep a record of your accepted terms version linked to your account. When terms change, the previous version stays accessible so you can compare. Your account data is held securely and is not shared with third parties outside what is required to process bKash, Nagad, or Rocket transactions. If you believe we have applied a term incorrectly, you can formally dispute it through the email support path — we will respond with the clause reference and our reasoning.

Terms Version Record

Your account stores which version of the terms you accepted. When terms update, we log the date so there is a clear record attached to your account history.

Account Data Handling

Your registration details and wallet numbers — bKash, Nagad, Rocket — are held under our data-handling policy and are only passed to payment processors when a transaction requires it.

Dispute Resolution Path

Raise a terms dispute by email with the clause number in the subject line. We respond with our interpretation and the account action taken, giving you a paper trail.

Account Closure Rights

You can request account closure at any time through live chat. Any confirmed wallet balance — payable via bKash, Nagad, or Rocket — is processed through the standard withdrawal verification step.

Common Questions About These Terms

The questions below cover what we hear most from account holders about how these terms apply day to day — from wallet deposits to account closures and eligibility in Bangladesh.

Yes. The same account terms apply regardless of which wallet you use. Each payment rail has its own processing flow, but the account rules around deposits, limits, and verification are the same.

No. Any update to the terms is posted on this page with the effective date shown. We do not apply changes retroactively. Continuing to use your account after the date counts as acceptance.

A held withdrawal usually means the wallet name on the transaction does not match your registered account name. Contact support via live chat with your account ID to resolve the mismatch quickly.

No. These terms permit one account per person. Duplicate accounts are closed and any balance is subject to review. If you locked yourself out, contact support to recover your original account instead.

Access and eligibility depend on your local law and the region you are in. These terms do not override local regulations. Check whether access is permitted where you are before opening an account.

Email support with your account ID and the request. We will send the version linked to your account at the time of registration, along with any subsequent version you accepted.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.