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How 399pet Handles Your Personal Data

This privacy policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data protectedbKash, Nagad, Rocket payment data handled securelyBangladesh-region eligibility appliesData requests answered via supportNo data sold to third parties

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What We Collect and Why We Use It

399pet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details and the mobile wallet identifiers you use — such as your bKash, Nagad or Rocket account number — so deposits and withdrawals can be matched to your account correctly. During gameplay, we log session activity including game

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rounds, bet history and device identifiers; this helps us keep your account secure and investigate any access disputes. We may collect your IP address and browser data to detect unusual login patterns. Payment data tied to Nagad or Rocket transfers is retained only as long as
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required to process your transaction and meet any applicable record-keeping obligation. We do not store full wallet PINs or card numbers. Any data sharing with third parties — for example, payment processors handling a bKash transfer — is limited to what is strictly needed to complete
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that transaction. We do not sell your personal data. Where local law in Bangladesh creates specific data obligations, we apply those rules to your account. If you are unsure whether this service is available in your region, availability depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of the data we hold on your account, ask us to correct something, or raise a concern about how your information was used, our support team handles all of these. You can reach us through live chat, email or our in-app help channel — whichever suits how you already communicate with us.

Team online

Live Chat

Start a live chat session directly from the 399pet lobby or account page. Our team picks up privacy queries the same way they handle account and wallet questions.

Email Support

Send a written privacy request to our support email. Include your registered account name and the specific data action you are asking for — correction, access or deletion.

In-App Help

Open the help section inside your 399pet account on any device. Submit a privacy ticket directly from there and we will respond to the contact detail on your account.

DATA HANDLING PRACTICES

How We Protect and Manage Account Data

Data protection at 399pet is built around the specific ways Bangladesh players interact with their accounts — mobile-first access, local wallet payments and live session activity. Here is how each area works in practice.

Account Security

We use SSL encryption on all account pages and require OTP verification at login. Unusual access patterns — like a new device or unfamiliar location — trigger an additional check before your session opens.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can clear these through your browser settings; doing so will log you out of your current session.

Data Retention

Account records are kept while your account remains active and for a period afterward as required by applicable rules. Payment records linked to bKash, Nagad or Rocket transfers follow the same retention schedule.

Requesting Changes

You can ask us to correct, access or remove data we hold by contacting support via live chat or email. We will confirm receipt and respond within a reasonable timeframe to the contact on your account.

Frequently Asked Privacy Questions

These are the questions we get most often about how your data is handled on 399pet. If your question is not here, our support team can answer it through live chat or email.

We collect your name, email or phone number, and the mobile wallet details you use to deposit — such as your bKash or Nagad number. Device and session data is also logged for security purposes.

We retain only the reference data needed to reconcile your transaction and meet record-keeping obligations. Full wallet PINs are never stored. Once a transfer clears, only the transaction reference remains on file.

Yes. Contact our support team via live chat or email with your account name and a deletion request. We will review it against any applicable retention rules and confirm what can be removed.

We share data only with third-party processors — like the payment gateway handling a Nagad transfer — and only the information they need to complete that specific transaction. We do not sell personal data.

Open a support ticket through live chat or email, tell us you want a data access request, and include your registered account name. We will respond to the contact detail on your account within a reasonable timeframe.

The policy applies to all registered accounts. Access to 399pet and the data rights available to you depend on your local law and eligible regions — if you are unsure, check with our support team.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash Withdraw Games399pet Casino

How 399pet Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-App Help

How We Protect and Manage Account Data

Account Security

Cookie Use

Data Retention

Requesting Changes

Frequently Asked Privacy Questions

01 What personal data does 399pet collect when I open an account?

02 Is my bKash or Rocket payment information stored after a transaction?

03 Can I ask 399pet to delete my account data?

04 Does 399pet share my data with anyone?

05 How do I access a copy of the data 399pet holds on me?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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