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What You Agree to When You Use 399pet

Using 399pet means you accept our terms and conditions, which govern your account, wallet transactions via bKash, Nagad, and Rocket, and how we handle your personal data. Access and eligibility depend on your local law and the eligible regions we serve.

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Our Legal Posture and Your Responsibilities

399pet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

399pet operates as an online casino lobby for accounts in supported regions. Whether your use of this platform is permitted depends entirely on the laws that apply in your location — we do not make legal determinations on your behalf, and you are responsible for checking

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local eligibility before opening an account. Our terms cover how your account is created and closed, what happens when a payment via bKash, Nagad, or Rocket is disputed, how bonuses and promotional credits are applied to your wallet, and the conditions under which we may restrict
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or suspend access. We store account data securely and do not share it with third parties outside of what our privacy policy permits. Any payment instruction you submit — whether a bKash transfer, a Nagad deposit, or a Rocket withdrawal request — constitutes your agreement that
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the transaction is authorised by you. Disputes must be raised through our support channel within the timeframe set out in the full terms document. We update our legal documents when our services change, and the version published on this page at the time you act is
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the version that applies. If something in our terms is unclear, contact us before proceeding — not after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a disputed bKash or Nagad transaction, or a request related to your personal data, our support team handles these through the channels below. For formal legal requests — such as data access or account closure — use the live chat or email route and mark your message clearly so it reaches the right team without delay.

Team online

Live Chat

Open the chat window from your account dashboard to raise a legal query, dispute a transaction, or request account changes in real time.

Email Support

Send formal data requests, terms queries, or account closure notices to our support email. Include your registered account details for faster handling.

Account Help Centre

Browse the help section inside your account for answers on data retention, wallet policy, and how bKash, Nagad, Rocket transactions are recorded.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

We take account security and data handling seriously. Your information is not sold, and access to it is limited to the processes that keep your account and wallet functioning. Here is what we do across the four areas that matter most to you.

Data Storage and Security

Account data — including your registered mobile number and linked wallet details for bKash, Nagad, or Rocket — is stored with encryption and access controls in place.

Cookie Policy

We use cookies to keep your session active, remember your lobby preferences, and analyse how pages load on your device. You can manage cookie settings in your browser.

Data Retention Period

We retain your account records for as long as your account is active and for a defined period after closure, as required by our operational and legal obligations.

Requesting Changes or Deletion

To request a copy of your data, correct an error, or ask about account deletion, contact support via live chat or email with your account ID and the specific request.

Legal Questions We Hear Most Often

These are the questions that come up most when you want to understand your rights, our data practices, and how account terms actually work in practice. Read through before contacting support — most answers are here.

Yes. Access and eligibility depend on the laws that apply in your specific location. Check your local regulations before opening or continuing to use an account.

We collect your registration details, mobile number, and the wallet information you provide — such as your bKash or Nagad number — to operate your account and process payments.

Contact our support team via live chat or email, provide your account ID, and state clearly that you are requesting a data copy. We will respond through your registered contact.

Yes. Send a deletion request to support with your account details. Note that some data may be retained for a defined period after closure due to our operational obligations.

Raise the dispute through live chat or email within the timeframe in our full terms. Include the transaction reference and your wallet number so the team can investigate promptly.

We update our terms when our services change. The version on this page at the time you take any account action is the one that applies. Check back here for the current version.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use 399pet

How to Reach Us on Legal Matters

Live Chat

Email Support

Account Help Centre

Security, Retention and Your Account Rights

Data Storage and Security

Cookie Policy

Data Retention Period

Requesting Changes or Deletion

Legal Questions We Hear Most Often

01 Does local law in Bangladesh affect whether I can use 399pet?

02 What personal data does 399pet collect when I register?

03 How do I request a copy of my account data?

04 Can I ask for my account and data to be deleted?

05 What happens if I dispute a bKash or Rocket payment?

06 How often do the legal terms change, and how will I know?

Legal

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